At Wey Bridging, we are proud to be authorised and regulated by the Financial Services Authority (FSA) and are committed to Treating Customers Fairly. Wey Bridging applies the FSA requirement for regulated firms to treat customers fairly to every customer, and, to every Wey Bridging loan. Whether the loan is regulated, or unregulated, we aim to treat all customers the same.

Our Customers

We know that our customers are important to us, and we strive to provide the highest possible level of service.

• Our processes mean that we aim to give you a decision in principle within 24 hours of our receipt of your application.
• Once your application has been approved, we will provide finance promptly.
• These funds will be made available with flexible repayment terms with no early redemption fees or lock-ins.
• We are committed to keep you informed of the progress of your application.
• Wey Bridging’s processes are transparent and every application is assigned an individual case manager.
• Once the loan has been approved and written, it is our policy that if you get into difficulties with repayments, or if something goes wrong, we will endeavour to work with you to find a mutually satisfactory solution.

The Products

• Wey Bridging is a specialist asset based lender.
• Using our experience, we aim to provide you with the loan that is right for you
• Once we have assessed your application, it may be our opinion that asset based lending is not the right solution for you. If so, we will tell you.

The Documentation

• We promise to communicate with you clearly and to keep jargon to a minimum.
• Our documentation is constantly under review to make it is as simple to use and as easy to understand as possible.

The Charges & Fees

• Our fees and charges are clearly explained.

Complaints

• If we should receive a complaint from you and it is not possible to resolve it on the same day, we will carry out a thorough investigation and provide you with a detailed response in writing no later than four weeks from receipt.
• We are constantly looking for ways to develop and improve the quality of our service. We therefore value and appreciate your opinion and feedback. Click here to contact us.